Wednesday, July 22, 2009

A Pain in the Glass

Buck posted this wonderful video of the Okinawa Churaumi Aquarium - very cool.

There are two art events coming up. This weekend there is a silent art auction at the Crape Myrtle Dinner - fundraiser. The Duncan Art Guild is setting up some paintings to be auctioned off, and I am trying to come up with some artwork to put in the auction. One of the Painted Ladies, Barb, and I will be attending the dinner and overseeing the art auction.



Next weekend is another fundraiser type dinner, but this time money is being raised for The Gabriel House in Duncan. The Gabriel House is an after-school program for children of low-income families. Several houses near elementary schools were purchased to provide a place for kids to go after school when their parents work. The House also provides great programs for the kids – not just a place. They provide dance, art, music, etc. lessons. They also provide jobs for young high school/college students as tutors. It is a very neat program, and I want to help raise money for them by donating some paintings to be auctioned off. The big difference in the auctions: the crape myrtle auction will benefit the art guild and the artists. The other auction will benefit only the Gabriel House.
Although I framed six pieces, here are two of mine. These were taken with the glass on - making it difficult to get a great shot.


Rant
This all means that I have been matting and framing my artwork as well as several other artist’s works. Last Tuesday I ordered four pieces of glass cut at Duncan Glass – something that would take about 20 minutes to cut. They said they would call me that same afternoon when the glass was ready. They did not call. I was busy the next day with the Painted Ladies, but I called them Thursday to say that I would be coming in to pick up the glass. The glass was not cut yet, but they assured me that it would be cut and ready that afternoon. I planned on making a trip to town on Friday and would pick up the glass then. Toby went with me Friday afternoon to pick up the glass, but it was still not ready. I told them I would be back on Monday morning and would really appreciate the glass being ready. Jesse went by Monday afternoon, and the glass was not ready, but they PROMISED that it would be ready first thing Tuesday morning. Most of you probably know the outcome of this story. The glass was not ready. The lady said that if I could just come back in an hour, she would make sure the guys cut my glass. I very nicely told her that since my order was not important to them, to cancel it. The lady continued to try and explain that different things had happened that week, but that once the guys were back in the shop, it would only take them 20 minutes to cut the glass. Maybe she did not realize how that sounded to me – that no one in the shop could find 20 minutes to do my order all week long but they could do all sorts of other orders! She told me how she had really gotten on to the shop guys telling them they must get these two (mine and someone else’s) orders done. Apparently they did some other order, but not mine. She had all sorts of excuses, which were just excuses and made no sense. Then she said, "Will you keep the order if we promise to deliver it?" Now why would I believe anything this woman said? The guys in the shop had made a liar out of her – three times. Now an order that should have taken twenty minutes had turned into a project that was still not done over a week later. You would have been proud of me; I just said no thanks and left.

14 comments:

joyce said...

Yikes. Service is getting real spotty, eh? Wow. I hope you found another place to buy the glass.

Buck said...

Wow... that's just unbelievable about Duncan Glass! You absolutely, positively did the right thing by refusing the delivery... which might have happened sometime next month. I'd tell every living soul I knew about the experience, too.

Great paintings... and SO different in mood! What was "on" that made taking the pics difficult?

Junk Diva said...

Great paintings, you always make me want to learn to paint.

You go girl, Duncan Glass is not what it used to be, I was unhappy with my last order from them, the glass had a deep scratch across it. Service doesn't seem important anymore in any business, it's like they are doing YOU a favor by giving you a service.

Bag Blog said...

Sorry, Buck, it was the glass that was on. My brain was not.

Mr. and Mrs. Top Gun said...

Okinawa glass... I am going to be seeing a lot of that in about two days!! Yikes, that's kinda scary!

And the buying make-up to make myself feel better? TOTALLY a TEXAS girl thing to do!

Bag Blog said...

Mrs. Tob Gun, Thanks for dropping by. I bet you get to see lots of scary things in the next year or so. Be brave. I will send make-up.

The Friendly Neighborhood Piper said...

this really makes me want to rant on why i drive SIX MILES (one way) out of my way to go to Sonic in Marlow. and yes, for all you blessed non-Duncanites the Sonic i'm referring to IS, in fact, in Duncan.

Mrs. Fighting Bear said...

I think that service is just not what it used to be. I am proud (knowing you as I do) that you acted in such a grown-up way. I am somewhat sad to say that yesterday I might not have acted as nice (like-wise you knowing me)We made a special order for a customer @ Lowes and paid for the order (close to 2000.00) We got a phone call from Lowes telling us they could not get the product we ordered. I went in to Lowes yesterday to get the 2000.00 dollars (which is a customer's money) so we we could order the product elsewhere. They would only give me store credit. The fight was on. There was a man standing next to me (who smelled of booze and cigarettes you know one those really thin seedy looking guys) that had bought a product for a customer that was broken just that morning and they wouldn't give him his money back...he too was going to have to go elsewhere and it wasn't his money either...needless to say we quickly became friends with me heading up the fight...To make a long ugly story short...I had to put a stop payment on the check through my bank. My new friend had to do the same. WHAT is this world coming to????

Bag Blog said...

Anny, I hope you were wearing your "Lou" earings.

Buck said...

(who smelled of booze and cigarettes you know one those really thin seedy looking guys)

Hmmm. Substitute "cigars" for "cigarettes" and that reminds me of someone I know and love. :D

Remind me to never shop at Lowe's, not that I would, anyway. I just have no need for most of what they sell.

BTW... I forgot my manners yesterday. Thanks for the link!!

Junk Diva said...

Jay : I am with you the Duncan Sonic is the worst Sonic EVER!!!!

MezzoSF said...

A pain in the glass...ha...nice pun. BUT horrible customer service, egads!!!

The Friendly Neighborhood Piper said...

(who smelled of booze and cigarettes you know one those really thin seedy looking guys)

Yeah i was wondering myself at that point if Uncle Buck had a twin...

Bag Blog said...

Piper and Buck,
If you knew how beautiful Mrs. Bear was, you would for sure think Buck was hanging out by her.